Dashboard
Real-time overview of your contact center
Live
Agents Online
18
10 on call, 4 available
Active Calls
12
5 in queue
Calls Today
847
+18 last hour
Avg Handle Time
4:05
Target: 4:00
Agent Status
On Call (10) Available (4) Paused (2)
AK
Ahmed K.
US Solar Leads
Available8:53
SM
Sara M.
Credit Card Offers
(490) 450-5848On Call8:45
AR
Ali R.
Medicare Enrollment
Paused9:17
FH
Fatima H.
Debt Collection Q2
Available2:04
HS
Hassan S.
Home Warranty Outbound
(591) 756-3225On Call7:03
AA
Ayesha A.
Credit Card Offers
(635) 804-4177On Call8:49
OB
Omar B.
Real Estate Follow-up
Paused1:00
ZJ
Zara J.
Credit Card Offers
Available0:35
BN
Bilal N.
Home Warranty Outbound
(620) 641-1108On Call7:21
HT
Hira T.
Real Estate Follow-up
(675) 660-1796On Call8:57
UZ
Usman Z.
US Solar Leads
(375) 800-7767On Call0:10
SI
Sana I.
Medicare Enrollment
Available7:02
Live Call Feed
Real-timeWaiting for calls...
US Solar LeadsActive
3.4
Dial/min
24%
Contact
308
Calls
UK Insurance InboundActive
1.2
Dial/min
83.6%
Contact
144
Calls
Debt Collection Q2Active
4
Dial/min
11.8%
Contact
247
Calls
Medicare EnrollmentPaused
0
Dial/min
24.1%
Contact
62
Calls
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