Inbound Agent View— This is what your agents see when handling inbound calls
SoftphoneOn Call
Inbound Call
Ahmed Hussain
+92 321 456 7890
Verified Customer
1:34
Audio Level
Queue Status
QueueCustomer Support
Calls Waiting3
Avg Wait1:24
SLA87%
Your Stats Today
Calls Handled28
Avg Handle Time3:45
CSAT Rating4.6/5
First Call Res.82%
Customer Information
Premium8 interactions
AH
Ahmed Hussain
+92 321 456 7890 ahmed.hussain@outlook.com
Lahore, Punjab ACC-2024-78543
Customer since Jan 2024 Waited 0:42
Plan
Fiber 100Mbps
Monthly Bill
PKR 4,500
Last Payment
Apr 1, 2026
Open Tickets
1
CSAT Score
4.2/5
Language
Urdu / English
Customer Notes
Premium customer. Has an active internet + cable bundle. Called last week about billing discrepancy — was credited $15. Prefers Urdu communication.
Recent Interactions
Apr 7 at 3:15 PM(4:32)
Billing Adjustmentby Sara K.
Mar 28 at 11:20 AM(2:18)
Information Providedby Ali R.
Mar 15 at 9:45 AM(6:10)
Issue Resolvedby You
Disposition
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Today's Performance
28
Calls Handled+15%
23
Resolved+10%
3:45
Avg Handle-12%
4.6
CSAT+5%