Supervisor View-- Monitor all agents in real-time. Listen, whisper, or barge into calls.
Live
On Call
9
Available
4
Wrap-up
1
Paused
1
In Queue
6
Max Wait
45s
Agent Monitoring (16 agents)
AK
Ahmed Khan
Auto Insurance
Available9:39
SM
Sara Malik
Medicare Enrollment
On Call4:13
(632) 515-1324
AR
Ali Raza
Home Warranty
On Call8:05
(504) 516-3924
FH
Fatima Hussain
Home Warranty
Available4:14
HS
Hassan Shah
Medicare Enrollment
On Call8:47
(252) 957-7033
AB
Ayesha Bano
Medicare Enrollment
On Call9:29
(760) 858-3903
OF
Omar Farooq
Medicare Enrollment
Paused4:28
ZI
Zara Iqbal
US Solar Leads
Available6:56
BA
Bilal Ahmed
UK Insurance Inbound
On Call6:37
(859) 229-4376
HN
Hira Noor
Medicare Enrollment
Wrap-up2:34
UT
Usman Tariq
US Solar Leads
On Call9:54
(905) 447-6255
SR
Sana Riaz
Debt Collection Q2
On Call8:03
(405) 323-3779
KJ
Kamran Javed
UK Insurance Inbound
Available6:41
NB
Nadia Butt
Home Warranty
Ringing5:11
(540) 590-4239
JA
Junaid Aslam
Home Warranty
On Call8:50
(384) 654-4177
RN
Rabia Nawaz
Medicare Enrollment
On Call4:48
(749) 940-3748
Queue Status
Sales QueueSLA 87%
3 waiting8 agents45s max
Support QueueSLA 94%
1 waiting5 agents12s max
Billing QueueSLA 98%
0 waiting3 agents
TransfersSLA 82%
2 waiting4 agents28s max
Today's Metrics
Total Calls
847Inbound
312Outbound
535Avg Wait
18sAbandon Rate
3.2%Conversion
12.4%Alerts
Queue Wait Time High
Sales Queue exceeding 30s SLA target
Agent Paused 15m+
Kamran Javed has been paused for 18 minutes
Call Volume Spike
Inbound volume up 30% vs. yesterday
Full visibility into your operation
Listen, whisper, and barge into live calls. Set SLA alerts. Monitor every metric in real-time.