Supervisor View-- Monitor all agents in real-time. Listen, whisper, or barge into calls.
Live
On Call
9
Available
3
Wrap-up
0
Paused
3
In Queue
6
Max Wait
45s
Agent Monitoring (16 agents)
AK
Ahmed Khan
Medicare Enrollment
Available8:23
SM
Sara Malik
Debt Collection Q2
On Call0:13
(717) 914-9207
AR
Ali Raza
Debt Collection Q2
Paused8:54
FH
Fatima Hussain
Home Warranty
On Call3:03
(724) 997-1905
HS
Hassan Shah
Debt Collection Q2
On Call8:20
(391) 924-6358
AB
Ayesha Bano
US Solar Leads
On Call2:33
(374) 331-3050
OF
Omar Farooq
Home Warranty
Paused5:26
ZI
Zara Iqbal
UK Insurance Inbound
On Call4:52
(740) 409-5884
BA
Bilal Ahmed
US Solar Leads
On Call6:35
(672) 262-3190
HN
Hira Noor
UK Insurance Inbound
On Call4:42
(365) 216-9212
UT
Usman Tariq
Auto Insurance
Ringing1:11
(330) 984-2768
SR
Sana Riaz
Auto Insurance
On Call5:32
(790) 797-5985
KJ
Kamran Javed
Medicare Enrollment
On Call6:10
(349) 942-3873
NB
Nadia Butt
Home Warranty
Paused9:56
JA
Junaid Aslam
Home Warranty
Available1:37
RN
Rabia Nawaz
Debt Collection Q2
Available3:23
Queue Status
Sales QueueSLA 87%
3 waiting8 agents45s max
Support QueueSLA 94%
1 waiting5 agents12s max
Billing QueueSLA 98%
0 waiting3 agents
TransfersSLA 82%
2 waiting4 agents28s max
Today's Metrics
Total Calls
847Inbound
312Outbound
535Avg Wait
18sAbandon Rate
3.2%Conversion
12.4%Alerts
Queue Wait Time High
Sales Queue exceeding 30s SLA target
Agent Paused 15m+
Kamran Javed has been paused for 18 minutes
Call Volume Spike
Inbound volume up 30% vs. yesterday
Full visibility into your operation
Listen, whisper, and barge into live calls. Set SLA alerts. Monitor every metric in real-time.