Privacy Policy

Last updated: April 10, 2026

Titan Dialer ("we," "us," or "our") operates the titandialer.com platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud contact center platform.

1. Information We Collect

Account Information

When you register for an account, we collect:

  • Name, email address, and phone number
  • Company name and business address
  • Billing information and payment details (processed securely via Stripe)
  • Account credentials (passwords are hashed and never stored in plain text)

Usage Data

We automatically collect information about how you use the platform:

  • Call detail records (CDRs): call duration, timestamps, caller/callee numbers
  • Agent activity logs: login times, state changes, call handling metrics
  • Campaign performance data: dial attempts, answer rates, dispositions
  • IP addresses, browser type, device information

Call Recordings

If call recording is enabled by your account administrator, audio recordings of calls are stored securely. Recording of calls is the responsibility of the account holder and must comply with applicable consent laws.

2. How We Use Your Information

We use collected information to:

  • Provide, operate, and maintain the Titan Dialer platform
  • Process transactions and send billing-related communications
  • Generate reports, analytics, and performance dashboards
  • Provide customer support and respond to inquiries
  • Detect, prevent, and address fraud or technical issues
  • Comply with legal obligations and enforce our terms

3. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

  • Service Providers: Telnyx (telephony), Stripe (payments), Neon (database hosting), Upstash (caching), Vercel (hosting) — only as necessary to provide our services
  • Legal Requirements: When required by law, subpoena, or government request
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement industry-standard security measures including:

  • TLS/SSL encryption for all data in transit
  • Encrypted database connections
  • Hashed passwords using bcrypt
  • Role-based access controls (RBAC)
  • Regular security reviews and monitoring

5. Data Retention

We retain your account data for as long as your account is active. Call detail records are retained for 12 months. Call recordings are retained according to your account settings. You may request deletion of your data by contacting us.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing of your data
  • Data portability — receive your data in a structured format

7. International Data Transfers

Our servers are located in the United States. If you are accessing the platform from outside the US, your data will be transferred to and processed in the US. By using our platform, you consent to this transfer.

8. Children's Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, contact us at: admin@titandialer.com